TransPennine Express has today, 06 January 2020, announced a customer compensation scheme that cancels out the annual regulated fare increase for season ticket holders.
On 13 January 2020 we will launch for customers of TransPennine Express our Season Ticket Compensation scheme as an apology for the recent disruption across our network. This compensation will cancel the 2.8% regulated fare increase this year for eligible Season Ticket holders.
TransPennine Express customers who held a weekly, monthly or annual rail season ticket between 01 October and 31 December 2019 will be eligible for a 3% rebate of the annualised cost of their season ticket, more than covering the 2.8% average increase on regulated fares.
The compensation scheme will go live on Monday 13 January until Saturday 29 February 2020 – further information is available via the following link on our website: https://www.tpexpress.co.uk/travel-updates/seasonticket-compensation
This compensation can be claimed in addition to claims made via our Delay Repay scheme, which entitles all season and non-season ticket holders to receive a refund for journeys delayed for 30 minutes or more.
Please let us know if you have any queries.